Terms and conditions posted for the purpose of providing full disclosure to all participants of Waco Escape Rooms. Our desire is to insure the best possible experience for every single person who steps into a Waco Escape Room environment. By placing an order through the Waco Escape Rooms booking service, the buyer acknowledges his/ her complete acceptance, without exception, of the general sales conditions.
1 – PRICES
1.1 - The prices that are listed by Waco Escape Rooms include a 60 minutes play of our game.
1.2 - Waco Escape Rooms reserves the right to request an ID from customers prior to allowing entry to WER.
1.3 - Waco Escape Rooms reserves the right to modify its prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.
2 – RESERVATIONS
2.1 - Availability
All reservations are processed in real time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from Waco Escape Rooms with the order number. The buyer’s bank account will immediately be debited through the Stripe payment system for the amount of services booked.
2.2 - Exchange / Cancelations
Bookings cannot be refunded or exchanged unless the booked game is cancelled by Waco Escape Rooms.
2.3 - Confidentiality
By purchasing a ticket, buyer certifies that Waco Escape Rooms games, components, and puzzles are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates Waco Escape Rooms business interests.
3 – METHODS OF PAYMENT
Waco Escape Rooms will only accept payment by credit cards through our website booking & payment system. No bookings, tickets, or cash will be accepted at our Waco Escape Rooms location. There are no exceptions to this policy.
4 – SECURITY OF PAYMENT AND PERSONAL DATA
4.1 - Security of payment
Waco Escape Rooms has entrusted its payment system to a specialist in online payment security. We do not keep any customer credit card information on our database.
4.2 - Personal data
By booking through https://wacoescaperooms.com, you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders. Waco Escape Rooms undertakes to only use this data base for information purposes and commercial offers for Waco Escape Rooms, and not to divulge these data to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.
All data is handled with the greatest degree of care and discretion.
5 – ELECTRONIC BOOKING
5.1 - Each booking has a unique order number which permits the access to our game.
5.2 - The buyer will receive by email a booking confirmation that includes, order number, the exact date, and time of his reservation.
6 – INTERNAL REGULATIONS FOR WACO ESCAPE ROOMS
6.1 - Waco Escape Rooms does its utmost to offer you a game room that lives up to your expectations. However, the order, arrangement and casting of the game remain at the discretion of Waco Escape Rooms and no complaints will be accepted in the case of a modification to the game.
6.2 - Waco Escape Rooms requires players under the age of 16-year be accompanied by at least one adult, per game room.
6.3 - Waco Escape Rooms reserves the right to request an ID to verify the age and identity of any person.
6.4 - Animals are not permitted on to Waco Escape Rooms premises.
6.5 - No food or alcohol is permitted on the premises of Waco Escape Rooms.
6.6 - All participants in Waco Escape Rooms will be asked to leave personal possessions at a designated location inside the Waco Escape Rooms environment for the duration of their 60 minute experience.
6.7 - It is strictly prohibited to take pictures, film or to record all or part of the game, or of the hall. Any violation of this prohibition will be sanctioned by the confiscation of the device until the end of the game, or will lead to the eviction of the game room, and could be prosecuted before the courts.
6.8 - In addition, it is forbidden to reproduce texts, logos, images or any other element which appears either on the website Waco Escape Rooms, or emails sent by Waco Escape Rooms.
6.9 - Waco Escape Rooms declines all responsibility for any damages relating to objects belonging to customers which have not been deposited in the designated location with the room being played.
6.10 - Waco Escape Rooms is a non-smoking environment.
6.11 - Escape from Waco Escape Rooms does not require any of the contents of the room or fixtures in the room to be dismantled, disassembled, or otherwise damaged in order to unlock the environment - this is a game of wit & skill, not force. Any competitors who attempt to destroy or dismantle the contents of an Escape Room will be asked to leave the room immediately. No refunds will be given and you will be charged for all damages.
7 – APPLICABLE LAWS – JURISDICTION
The present general sales conditions are subject to law. State and/or federal courts shall have sole jurisdiction in case of litigation.